© TrueMHS 2024
Case Management
Following the ACT model, we have case management teams that provide services to all of the
clients assigned to the team. Each client has multiple case managers working with them on a
weekly rotation. Our clients benefit by having multiple direct care staff providing input and
strategies to best assist them reach their goals. Our clients have continuity of care when a case
manager may be absent due to illness or vacation, as well as moving to a different position and no
longer providing case management services. Each team has a Team Leader who coordinates the
recover and treatment plan of each client with the case managers and coordinates with the other
community providers the client is utilizing for services.
To help our clients achieve success, our case managers:
Coordinate the transition from the hospital after discharge to the client’s home
Teach coping strategies for experienced symptoms
Teach awareness of triggers for experienced symptoms
Teach coping strategies to address triggers
Educate about the benefits of taking medications
Assist and educate clients to complete doctor appointments
Assist and educate clients to fill prescriptions at pharmacies
Substance abuse education and assistance with rehabilitation
Teach interpersonal and social skills
Help secure safe housing
Teach budgeting and money management skills
Educate about community resources and how to access them
Assist clients access resources for employment
Assist clients access resources for education
And teach our clients anything else they need for their recovery and success
In addition to case managers meeting directly with clients in the community, we provide 24 hour
crisis support to provide assistance to our clients after business hours.
Psychiatrist
We have agreements with psychiatrists to see clients that are receiving services from True MHS.
We do not provide psychiatric services directly through True MHS. Our agreements with
psychiatrists enable us to schedule an initial appointment within a few days of intake to our case
management services, rather than clients waiting several months for an initial appointment. This is
extremely beneficial for our new clients that begin our services following an inpatient hospital
admission. The client is able to be seen within 7 days after their discharge date for their follow up
psychiatric appointment. Then the client will be scheduled with the psychiatrist for monthly follow
up appointments.
If a client has an outpatient psychiatrist that they have a relationship with and want to continue
their services, we are still able to provide case management services and the client does not need
to change doctors.